TERMS & Conditions

Booking

In order to book your accommodation at Mulberry House, please send us an inquiry by e-mail either through our contact site or directly to hello@mulberryhousehvar.com We will reply to your inquiry within 24 hours. 

After we have confirmed availibilty, we will send you an reservation form to sign with the payment information for a 30% advance; we kindly ask you to make the payment within 8 days in order to guarantee your reservation, and send us the bank payment confirmation. Otherwise, your reservation will be cancelled without prior notification. 

Please pay the balance of the entire amount 60 days prior to your arrival at the latest. We will issue a written confirmation of every payment.

Cancellation

If you cancel your reservation at least 60 days prior to your arrival, we will return the advance payment. If you cancel your reservation within 60 days prior to your arrival, we will not be able to return your advance payment or any other payment you have made.

Upon paying the full amount, we will send you all of the necessary documents for your accommodation, including detailed instructions on how to reach us.

We recommend that you purchase travel insurance in order to avoid possible losses caused by reservation cancellation. If you would like to cancel your reservation and reschedule it for another period, we will do our best to satisfy your demands. If you would like to pass on your reservation to someone else, we will accept this under the same terms, provided we are informed about who the new guests are. Please make all requests related to your reservation in written form.

By confirming your reservation and paying the advance, you explicitly confirm that you are familiar with the general terms and conditions, and that you accept them. 

Jurisdiction Clause: Any dispute that arises from the contract will be resolved in the Court of Stari Grad on the Island of Hvar, Croatia.